FAQ's

WARRANTY

ASOLO®Footwear is warranted against defect in workmanship and materials for two years from the date of purchase. Only original Asolo® materials and workmanship are covered under Warranty. The warranty is non-transferrable. Proof of purchase is required in order to protect Asolo® from counterfeit products. Retail sales of “as-is” merchandise on auction websites and "close-out sales" are also not covered.

Purchases made by unauthorized Asolo dealers will not be covered under this warranty.

If you feel your Asolo® Footwear may have a quality defect, bring them together with your receipt to your Asolo® dealer, who will send it to Asolo® Warranty Service. Returning it to your Asolo® dealer is recommended since many retailers have their own customer satisfaction policies.

Asolo® products that are submitted to Asolo® will be inspected to verify that there is a warrantied defect. Based on the evaluation Asolo® has the option to replace or repair the product if the defect is covered under the warranty.

Damages due to normal wear and tear are not covered under the warranty and the owner will be given the option of having the footwear repaired at their expense. Incorrect fitting of the footwear is also not covered under the warranty.

The warranty will not cover outside influences such as cuts, stretching and damage from heating devices, normal wear and tear and use for other than what the footwear was intended.

Asolo® highly recommends being fitted properly for your Asolo® footwear. The proper fit will reduce and eliminate movement that can lead to excessive wear on the Gore-Tex® lining which can lead it to fail. Please see our FAQ’s section for proper care and fit of your Asolo® footwear.

Asolo® uses natural leathers and rubber materials in many of its products. We always strive to achieve the best possible quality but like many natural based products we cannot stop the natural decomposition process. Polyurethane outsoles can be expected to last four to five years. Footwear that is stored, and not used, either by a consumer or retailer, will tend to shorten the life of the product.

You can download your Warranty Form here