Asolo Frequently Asked Questions
Check out our FAQ which might already answer some of your questions while you are still online. If your question still needs to be answered please call 1-877-888-8533 option 3 or use the following link for email: contact us
Warning about counterfeit Asolo products.
Please be aware that there are counterfiet Asolo products in the US market. Asolo will pursue legal action against the seller's whenever possible. The best advice that we can give a consumer is to purchase from an Authorized Asolo retailer. See our dealer locator for one near you.
How do I repair / resole my Asolo boots?
Dave Page, Cobbler
3509 Evanston Ave. North
Seattle, WA 98103
davepagecobbler.com (contact Dave)
6876 Watson Court
Warrenton, VA 20187
www.resole.com (contact Customer Service)
Does Asolo have any discounts for Active Military?
Of course we do. We appreciate all your efforts and sacrifice. On the initial shopping cart page, select one of the Armed Forces regions for the state/province. Select free shipping, and then update total. You'll see the 30% discount now applied to your order. If you do not have Armed Forces region shipping address please inquire about our Pro program.
Can you send me some Asolo stickers?
Yes, send an email to firstname.lastname@example.org with your mailing address.
What is the meaning of “V”, “GV” and “GTX” in the model names?
The “V” stands for a Vibram outsole, “GV” stands for Gore-Tex lining with a Vibram outsole and “GTX” is for a Gore-Tex lining.
How do I properly fit your Asolo footwear?
Your local Asolo retailer can be counted on to help you get a proper fit. However, a little knowledge can be helpful in the fitting process. When fitting your boots you should wear whatever socks you intend to wear with the boots. If you use custom orthopedic foot beds, they should be placed in the boots for fitting if possible. Once the footwear is properly laced, there should be space between your toes and the boot. Another good way to check the fit is to untie the boot and check if you can slide your index finger between your ankle and the boot. When this is done, your toes should hit the end of the boot, as show in the graphic below.
Can you send me a current catalog?
Download the 2014 USA catalog by clicking here.
How can I clean and maintain my Asolo footwear?
Asolo recommends Nikwax products for the proper cleaning and maintaining of your Asolo footwear. Nikwax has cleaning gels for fabric and leather boots, along with conditioners for smooth leather boots. Click here for more information on Nikwax and cleaning tips .
What is the likelihood of Gore-Tex leaking on both boots?
Typically the chances of this happening are infinitesimal. More than likely the moisture is from your feet sweating or water getting in from the tops of the boots. Some helpful information on Gore-Tex can be found here